Where do you ship?
We ship to the 48 contiguous United States and Washington, DC.
How much is shipping?
Standard shipping is free within our shipping area.
When will my order arrive?
Allow 1–3 business days for processing, followed by an estimated 2–4 business days in transit. Business days are Monday through Friday, excluding public holidays. Our cutoff is 2:00 p.m. New York time. See our Shipping page.
How do I choose a size?
Check the options and any available measurements on the product page. For help before ordering, call +1 347-680-6691. You can also read our Size & Fit Help page.
Can I return an item?
Yes. Request a return within 30 calendar days of delivery by calling us. Customers pay ordinary return shipping; we cover necessary return shipping for wrong, damaged or defective items. There is no restocking fee. See our Returns & Refunds page.
Can I return an online order at the store?
Yes. Call us to arrange your return at 1278 43rd Street, Brooklyn, NY 11219.
When will I receive my refund?
We initiate refunds within 14 calendar days after receiving and inspecting the return. Additional posting time depends on your bank or payment provider.
How can I get help with an order?
Call +1 347-680-6691 and have your order number ready.
Customer support hours
Sunday–Thursday: 11:00 a.m.–6:30 p.m.
Friday: 11:00 a.m.–1:30 p.m.
Saturday: Closed
All customer support hours are in New York time (America/New_York).